FAQ
Frequently Asked Questions
Welcome to Daily Kitchen Co. Here you’ll find answers to common questions about orders, shipping, returns, product use, and support. If you don’t see your question, contact us and we’ll help.
Orders
Questions about placing an order, confirmations, changes, and cancellations.
How do I place an order?
Choose your product, select any available options (color/variant), then add to cart and checkout. You’ll receive an order confirmation email after payment.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to update it. Contact us as soon as possible with your order number and the change you need.
I didn’t receive an order confirmation email—what should I do?
Check your spam/junk folder first. If you still don’t see it, contact us with your name and the email used at checkout so we can confirm your order.
Can I update my shipping address after ordering?
If the order hasn’t shipped yet, we can often update the address. Send your order number and the correct address as soon as possible.
Shipping
Delivery times, tracking, and common shipping issues.
Do you offer tracking?
Yes, tracking is provided for most shipments. Once your order ships, you’ll receive a tracking link by email (or it will appear in your order status page).
How long does shipping take?
Delivery time depends on your location and the product. Estimated delivery windows are shown at checkout or on the product page when available.
My tracking hasn’t updated—what does that mean?
Tracking updates can pause while packages move between facilities. If tracking hasn’t updated for several days, contact us and we’ll check it for you.
What if my package says “delivered” but I don’t have it?
Please check around your delivery area (neighbors, building reception, safe places). If it’s still missing, contact us with your order number so we can assist.
Returns & Refunds
Return eligibility, damaged items, and refunds.
What is your return policy?
Return eligibility depends on the product and condition. Please refer to our Return Policy page for full details, or contact us with your order number to confirm.
What if my item arrives damaged or defective?
Contact us as soon as possible with your order number and clear photos/video of the issue and packaging. We’ll work with you to resolve it quickly.
When will I receive my refund?
Once your return is received and approved (or your issue is confirmed), refunds are processed back to the original payment method. Timing can vary by bank/provider.
Tip: For fastest support, include your order number and a short description of the issue in your message.
Products & Usage
Product compatibility, materials, safety, and care.
Are your kitchen tools safe to use with food?
Many of our products are designed for food use. Always follow the care instructions on the product page, and avoid using tools beyond their intended purpose.
Do you provide manuals or “how to use” guides?
Yes—many products include instructions and some listings include videos or step-by-step guides. If you need help, contact us and we’ll assist.
Are your products dishwasher safe?
Dishwasher safety varies by item. Please check the product page “Care Instructions” section. If it’s not listed, assume hand wash is safest.
How do I know if an attachment fits my appliance?
Check the product description for compatibility details and measurements. If you’re unsure, contact us with your appliance model and we’ll help confirm fit.
Do you offer replacement parts?
Availability depends on the item. Contact us with your order number and the part you need, and we’ll tell you what options are available.
Support
Get help fast if you have questions before or after buying.
How can I contact you?
Use our Contact page or email us with your question. For order issues, include your order number for faster help.
Do you offer bulk or wholesale orders?
In some cases, yes. Contact us with the products and quantities you need, and we’ll reply with availability and options.
Do you offer discounts or promotions?
We run promotions from time to time. Subscribe to our newsletter or follow our store updates to hear about the latest offers.
Still need help?
Contact us and we’ll get back to you as soon as possible.
- Include: Order number (if you have one), product name, and photos/video for any issue
- Best for fit questions: Your appliance model number + a photo of the label (optional)