Stainless Steel BBQ Grill Brush | Non-Stick, Heat-Resistant Cleaning Tool

Returns & Refunds Policy

Returns & Refunds – Daily KitchenCo

We want you to feel confident ordering from us. If something isn’t right, we’ll work with you to resolve it quickly and fairly.

Return window

You may request a return within 30 days of delivery.

Eligibility for returns

To qualify for a return, the item must be:

• Unused, in original condition

• Returned with original packaging where possible

• Returned with proof of purchase (order number / receipt)

We reserve the right to refuse returns for items that show signs of use, wear, misuse, or damage after delivery.

Non-returnable items

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Items that have been used

• Certain personal-care or hygiene-related items (where applicable)

• Gift cards and downloadable products (if you offer them)

If you’re unsure whether an item qualifies, contact us before returning.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item:

• Contact us within 48 hours of delivery

• Include your order number and clear photos/video of the item and packaging

We will offer one of the following, depending on the situation:

• Replacement

• Full refund

• Partial refund (if appropriate)

Refunds

Once your return is received and inspected:

• Approved refunds are issued to the original payment method.

• Processing time is typically 5–10 business days, depending on your bank or payment provider.

Return shipping costs

• If the return is due to our error (faulty/incorrect item), we cover return shipping or send a replacement.

• If the return is due to a change of mind, incorrect sizing/fit preference, or ordering error, return shipping is the customer’s responsibility.

How to request a return

Email [contact@dailykitchenco.com] with:

• Your order number

• The product name

• The reason for return

• Photos/video if there’s an issue

We’ll send the return instructions and next steps.

Chargebacks and disputes

We always recommend contacting us first so we can resolve the issue quickly. Most problems can be solved faster through support than via bank disputes.